Shipping

When you go through the checkout process you will be asked to fill out your shipping details for your order. Please note we ONLY ship within the Australian Mainland, FREE Shipping Applies only to Mainland Australia. WE DO NOT SHIP TO P.O. Boxes with FASTWAY services, DO NOT use a PO Box as shipping address if selecting a FASTWAY service. If your CART product price exceeds $100 you will be presented with the option of FREE SHIPPING. All our Australia Post Shipping options Including FREE SHIPPING include Mandatory Insurance (+$1.50) for added peace of mind, included in the prices presented. We live in Rural NSW, and whilst we try to ship goods within 1-2 days, sometimes this is not possible. Please allow 3-4 days for shipping, plus the appropriate delivery time based upon the shipping service you have selected. Generally all orders should be received within approximately 1 week.

If you are in Western Australia your cart will fail to load honey products once you have entered a valid W.A. postcode, this is due to State Government Import restrictions of honey into W.A. If your combined shipping weight / dimensions exceed the limitations of any particular shipping option, or that option does not service your shipping destination, that option will not be presented to you. Please only select the “Pickup from Depot” option if you have Pre-Arranged this with us, it will be your responsibility to pick the order up – Contact us before selecting this. By using this website you agree to these terms and conditions. If you have selected to pay by Bank transfer / Direct deposit your order will not be processed until we verify the funds have arrived in our account. When doing direct deposit pleas be sure to use your order number as a comment.

Returns Policy

Return of faulty goods (not fit for intended purpose or not as described) shall be at the cost of the purchaser. We will replace / refund any goods we deem to be found to be faulty, not fit for purpose or not as described, for free, and ship at our expense. We value your patronage and strive to please, so please feel free to contact us and discuss any issues you may have with our products purchased from this website, so we can come to a suitable resolution.

Privacy

At Midcoast Honey we value your privacy and ensure that your personal details are not sold to any third parties. In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server. This information is used exclusively by us to enhance the vistor’s experience when using the website and to help us monitor the effectiveness of the site. E-mail addresses will not be sold, rented or leased to 3rd parties. If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

General Information for the buyer

Product images used in this website represent an example of the product you will be shipped, and actual products may vary from those in the images as our labels, containers and packaging vary constantly as we strive to improve our products. Whilst we try to keep all of our stock images up-to-date, please be aware that honey flavours, colors other attributes vary considerably from season to season and from harvest to harvest. We ARE NOT CERTFIIED ORGANIC producers, and our products have NO ORGANIC CERTIFICATION. We DO however Farm, harvest and package our honey products using ORGANIC PRACTICES. Please read our FAQ prior to purchasing.

General TERMS & CONDITIONS

We, Midcoast Honey (MCH) offer this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. (MCH) reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location. Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by (MCH). The term Midcoast Honey (MCH) or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither (MCH) nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of (MCH). (MCH) reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under Australian copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by Australian, United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner. None of the material contained on MCH Website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of MCH. Violation of this provision may result in severe civil and criminal penalties. Social Sharing of any of our product pages is encouraged however and as such social sharing plugins are active on most product pages and article pages.